Theatre Profiles - Help

Send Us Your Questions

We urge you to contact Customer Service at custserv@tcg.org or (212) 609-5900 if you are having problems editing your profile. We will post answers to common questions here.

1. How do I log in to TCG's website in order to work on my profile?
2. Do I have to mail copies of my programs to TCG like I did in the past?
3. Do I have to fill out all the information on the form for my profile to be published?
4. What if a show in my current season doesn't have performance dates yet?
5. Do I need to include the dates for every show?
6. How much of the staff should be entered under Artistic, Management, and Board Leaders?
7. How do I enter members of the production team whose titles don't appear in your pull down menu?
8. What is the difference between "Facility" and "Venue"?
9. How do I list facilities/venues for productions that toured? Do I have to know the names and addresses of each place?
10. What about "other" parts of my theatre's season like school tours or staged readings? Should those productions be entered?
11. What's the purpose of an artistic leader's statement?
12. Do I need to enter an artistic leader's statement for every season?
13. How do I enter one-name playwrights?
14. When should I enter something under "Translated From"?
15. How do I give credit to an entire company or cast?
16. What do I do if I entered a production in the wrong season?
17. Why can't I make changes to the season I was working on last time?
18. What if I notice an error after I have submitted a season?

1. How do I log in to TCG's website in order to work on my profile?

Click on the Member Login button at the top right corner of the TCG home page and enter your username and password. (Note: users are no longer able to log in using their theatre's TCG member ID number.) If you have not received a username and password, please see your managing director. He or she can create accounts for individual staff members. Additionally, TCG's customer service department will be happy to set you up with a new account (custserv@tcg.org or (212) 609-5900).

2. Do I have to mail program photocopies to TCG like I did in the past?

No! In an effort to make Theatre Profiles information easier to provide and more immediately accessible online, we are no longer requiring copies of individual production programs. Therefore, you do not need to mail in programs in order for your profile to be published.

3. Do I have to fill out all the information on the form for my profile to be published?

Although we encourage you to fill out your profile in its entirety, your profile will be immediately published and accessible to the public no matter how much information you have or have not included.

4. What if a show in my current season doesn't have performance dates yet?

Please enter the production with the most accurate start and end dates for the run as possible (dates need to be expressed as mm/dd/yy). The search engine relies on the exact date range of each production to produce meaningful results in date-specific searches. Additionally, American Theatre's schedules section relies on these dates to determine in which issue of the magazine the production will be listed.

5. Do I need to include the dates for every show?

Yes. It's very important that the month, day and year for both the opening and closing dates are included. This is necessary so Profiles users can search for shows by specific dates, rather than just the season year.

6. How much of the staff should be entered under Artistic, Management, and Board Leaders?

Please list one primary leader (unless two or more people share a title).

7. How do I enter members of the production team whose titles don't appear in your pull down menu?

At this time, we ask that you only include members of the production team that we have designated. We ask that you please do NOT include artists under a related but inaccurate title; such as music directors under "stage director," sound engineers under "sound designer," etc.

8. What is the difference between "Facility" and "Venue"?

A facility is the building where your production is taking place. The venue is the performance space inside that facility. A facility can house more than one venue. Please enter the full address for each facility (not your theatre's mailing address, unless they are the same) and enter the names and descriptions for each venue inside that facility. If a production toured to many different venues, you may list "touring" as a facility/venue and select for specific productions. You must designate a venue for each facility, in order to be able to assign it to a production.

9. How do I list facilities/venues for productions that toured? Do I have to know the names and addresses of each place?

No. You may enter "On tour" as a facility/venue if a production toured to more than one or two locations. Use the "+" button to add "On tour" as new venue. Type "On tour" in as the venue name, choose "Touring Stage" as the venue type, choose "Flexible" as the stage type, and enter "0" for the seating capacity.

10. What about "other" parts of my theatre's season like school tours or staged readings? Should those productions be entered?

If these productions constitute a significant part of what your theatre does every year and/or had a substantial production staff, then enter them. As you update productions, under the production details section, select "festival" or "other" instead of "regular season" to classify these shows.

11. What's the purpose of an artistic leader's statement?

The artistic leader statement should describe the artistic philosophy governing the work of your theatre from your personal perspective. The following is an example of an effective leader's statement by Dudley Cocke of Roadside Theatre:

What would it be like for rural, central Appalachia to have a professional theatre company and a body of original Appalachian drama? That's what the founders of Roadside Theater asked themselves in 1975. We also wanted to know whether theatre that relied on the local and the specific, rendered faithfully and imaginatively, could affect people anywhere…Roadside is an integral part of Appalshop, the multimedia arts and humanities center in central Appalachia. Appalshop's purpose is to enlist the power of the arts to document, disseminate and revitalize the lasting traditions and contemporary creativity of Appalachia; to tell stories the commercial cultural industries don't tell, challenging stereotypes with Appalachian voices and visions; to support communities' efforts to achieve justice and equity and solve their own problems; to celebrate cultural diversity as a positive social value; and to participate in regional, national and global dialogue toward these ends. Dudley Cocke, Artistic Director

12. Do I need to enter an artistic leader's statement for every season?

Yes, although they do not necessarily need to be different statements. Statements can change from season to season to reflect changes in mission or leadership, or you can enter the same statement for every season if mission or leadership has stayed the same.

13. How do I enter one-name playwrights?

Playwrights such as Molière or Socrates should be entered in the Last Name field.

14. When should I enter something under "Translated From"?

Only use the category of "Translated From" if the title of the original work is different from its translated title. Please follow the same format as "Adapted From." (ex. Translated From: "La Puce à l'oreille" by Georges Feydeau. You should not list "Uncle Vanya" by Anton Chekhov)

15. How do I give credit to an entire company or cast?

If the entire company or cast of a production should be credited for a role, list (all lower case) "the company" or "the cast" under first name.

16. What do I do if I entered a production in the wrong season?

Select the "delete" option next to the production and re-enter all information in the correct season. If you notice the error after the season has been submitted, please notify TCG and we will correct it.

17. Why can't I make changes to the season I was working on last time?

If you are unable to edit a season prior to 2003-2004, it is possible that you have already submitted it to TCG. Check in the Quick Links box to confirm the status of each season. If it says "submitted," you have sent that information to TCG and are no longer able to edit it. Please contact TCG if you have submitted a season in error and we will reset it for you. However, seasons beginning with 2003-2004 are instantly published and do not need to be submitted.

Seasons designated as "Future Season" are not yet searchable and viewable on TCG's website.

18. What if I notice an error after I have submitted a season?

Please notify TCG. We will help you to correct the information.

For a step-by-step guide to completing your theatre profile, please refer to the Theatre Profiles Guide.